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Field Customer Service Representative I

Utility Customer Service

$14.00/hr

Job Type:

Full-Time

Location:

Las Vegas, NM, USA

On-Site

Job Description

SUMMARY:

Performs under the direction of the Utility Services Field Supervisor. The Utility meter reader performs semi-skilled work involving the reading and recording of meter readings, either water or gas, at various addresses and locations throughout the city.

 

DUTIES AND RESPONSIBILITIES:

·         Drives a city vehicle or walks various routes to read meters on these routes.

·         Records the readings of each address along the routes.

·         Will read meters and be required to work in all types of weather conditions.

·         Maintain routes by replacing or raising meter lids and keeping the area around the meters clear. Remove and replace both gas and water meters as may be required.

·         May be required to assist locate a person when emergencies arise.

·         Other duties as assigned.

 

MINIMUM JOB REQUIREMENTS:

·         High school diploma or equivalent.

 

EMPLOYMENT REQUIREMENTS:

·         Must possess and maintain a New Mexico Class D Driver's License.

 

KNOWLEDGE, SKILLS, ABILITIES:

  • Must be able to communicate effectively verbally and in writing. 

  • Ability to perform manual work.

  • Must be capable of learning the location of each meter at each address.

  • Must have some knowledge of the operation of gas and water meters.

  • Must be familiar with street names and locations of such streets throughout the city.

 

WORK ENVIRONMENT:

  • Work is performed primarily outdoors about 90% of the time and 20% in the office. 

  • Work is performed in all types of inclement weather conditions.

  • Mobility Factors: Walk 80%, Climb steps 10%

  • Primary work position: Stand 80%, sit 20%. 

  • Must have good health, strength and stamina to perform arduous tasks.

 

SPECIFIC MOVEMENTS:

 

                TRUNK: Bends constantly.

                ARMS:  Reaches, extends to vehicle/equipment compartment and/or dash boards.                                                        Carries 50 lbs. Maximum, approximately 50 feet.

                LEGS:     Bends walks and kneels constantly.

                HANDS: Gross dexterity, occasionally, grasps/ manipulates, frequently, speed                                                                   required frequently, bilateral coordination, frequently, eye/hand                                                                            coordination frequently.

 

SPECIAL CONDITIONS:          In an emergency, situation employees will be expected to report to work when called. 

 

STAMINA

·         Sitting is an occasional requirement of the job.  Duties performed during sitting are:

o   Filling out work orders

o   Use of computer terminal

o   Driving to worksite

·         Walking is a frequent requirement of the job.  Duties performed during walking are:

o   Reading meters

o   Replacing lid covers

o   Cleaning of debris

·         Standing is a frequent requirement of the job. Standing includes all tasks while standing and walking.  Duties performed during standing are:

o   Reading meters

o   Interacting with customers

o   Replacing lid covers

o   Exchange gas meter lenses

·         Sprinting/running is an occasional requirement of the job. Duties performed during sprinting/running are:

o   Responding to gas and water leaks

 

FLEXIBILITY

·         Bending or twisting the neck more than the average person is a frequent requirement of the job.

·         Bending or twisting the trunk more than the average person is a frequent requirement of the job.

·         Squatting/stooping/kneeling is a frequent requirement of the job.

·         Reaching above the head is an occasional requirement of the job.

·         Repeating the same hand, arm, or finger motion many times is a frequent requirement of the job.

 

ACTIVITIES

·         Climbing is an occasional requirement for the job.

·         Hand/grip strength is an occasional requirement of the job.

·         Driving on the job is a frequent requirement of the job.

·         Use of arms and hands

·         Manual dexterity is a frequent requirement of the job.

·         Finger dexterity is a frequent requirement of the job.

 

LIFTING

·         Lifting items that weigh 1-25 lbs. is an occasional requirement of the job.

·         Lifting of items is from floor to waist.

 

 

CARRYING TASKS

·         Carrying items that weigh between 10-25 lbs. , 25-50 lbs. , 50-75 lbs. , 75-90lbs. , and over 90 lbs. is non-applicable to the job.

 

WORKING CONDITIONS :

·         Working conditions are the physical surroundings of an employee in a certain job.

·         Working inside is an occasional requirement of the job.

·         Working outside is a frequent requirement of the job.

·         Working in temperatures below 32 degrees is an occasional requirement of the job.

·         Working in temperatures above 100 degrees is an occasional requirement of the job.

·         Walking on slippery surfaces is an occasional requirement of the job.

·         Working in confined spaces and/or cramped body positions is an occasional requirement of the job.

·         Working in loud noise areas where you have to raise your voice to be heard is an occasional requirement of the job.

·         Exposure to sunlight is a frequent risk on the job.

·         The risk of getting a minor injury is occasional to the job.

·         The risk of being bitten by animals or insects is frequent on the job.

·         Exposure to infection is an occasional risk on the job.

·         Exposure to environmental allergens is a frequent risk on the job.

·         Contact with oils or other petroleum products is an occasional risk of the job.

·         Exposure to gases, fumes, sprays, etc. is a frequent risk on the job.

·         Meeting deadlines with severe time constraints is an occasional requirement of the job.

·         Interacting with the public or other workers is a frequent requirement of the job.

·         Working alone is a frequent requirement of the job.

·         Direct responsibility for the safety, well-being or work output of other people is an occasional requirement of the job.

·         Multiple demands from several people are a continuous requirement of the job.

 

VISION

·         Seeing objects/persons at a distance is a frequent requirement of the job.

·         Seeing close work such as typed or handwritten material is a frequent requirement of the job.

·         Being able to tell differences among colors is a frequent requirement of the job.

·         Having very good depth perception is an occasional requirement of the job.

 

HEARING

·         Hearing conservation in a quiet environment is an occasional requirement of the job.

·         Hearing conversation in a noisy environment is an occasional requirement of the job.

·         The ability to tell where a sound is coming from is an occasional requirement of the job.

·         Hearing differences among bells, buzzers, beeps, horns, etc is a frequent requirement of the job.

 

SPEECH/COMMUNICATION

·         Communicating through speech is a frequent requirement of the job.

 

USE OF PERSONAL PROTECTIVE EQUIPMENT

·         Personal Protective Equipment is a frequent and continuous requirement of the job.

·         Gloves are a frequent requirement of the job.

·         Steel-toed shoes are a frequent requirement of the job.

·         A bodysuit is an occasional requirement of the job.

·         Goggles or safety glasses are an occasional requirement of the job.

·         A hard hat is an occasional requirement of the job.

·         Earplugs/muffs are an occasional requirement of the job.

·         A face shield is an occasional requirement of the job.

·         A safety vest is an occasional requirement of the job.

·         Insect repellent is an occasional requirement of the job.

 

 NOTE:  This position is subject to drug testing both pre-employment and random as set forth in the City of Las Vegas Drug Policy.

 

APPLICATION PROCEDURE – Interested applicants must submit a City of Las Vegas Employment Application.

APPLICATION PROCEDURE – Interested applicants must submit a City of Las Vegas Employment Application.

 

The employment application is available at: 

https://www.lasvegasnm.gov/general-7-1

 

 

Application Materials can be sent to:      Human Resources Department

                                                                    1700 N Grand Avenue

                                                                     Las Vegas, NM  87701

 

                                                                     OR send via email to:  consuelo@lasvegasnm.gov

1700 North Grand Avenue

Las Vegas, NM 87701

505-454-1401

City of Las Vegas, NM

© 2025 by the City of Las Vegas, NM

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