The Hermit’s Peak/Calf Canyon Claims Office is hiring full-time positions to support the
processing of claims and provision of compensation to claimants impacted by the Hermit’s
Peak/Calf Canyon Fire. The duty stations for these positions will be Santa Fe, Las Vegas or
Mora, NM, and the pay grades for positions will range from IC- 9 ($55,169) to IC-14
Ideal candidates must be able to represent the claims office with integrity and compassion. They
must also have customer service experience and strong organizational, written, and verbal
communication skills, and demonstrated experience completing high quality work within assigned
timeframes. The available positions are as follows:
• Chief Ombudsman (Advocate) IC-13/14
• Navigators IC-9/11/12
• Claims Representative IC-9/11/12
• Inventory Management Specialist IC-11
• Supply Management Specialist IC-9
• Public Affairs Specialist IC- 9/11/12/13
Additional information on the duties of each position is provided below.
Chief Ombudsman (Advocate) IC-13/14
• Work with claimants to help resolve conflicts and concerns
• Educate claimants on claim process and policy issues.
• Identify challenges claimants are having with claims process and documentation and work to develop
holistic solutions to simplify process, provide clarification and adjust messaging to claimants.
• Work with claimants to help them understand and navigate the claims process.
• Share current information with claimants on available services and assistance to meet their unique
situational needs. This includes services and assistance available through federal, state, local and non-
• Collaborate with claimant and claims representative to identify joint solutions to documentation needs.
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Claims Representative IC-9/11/12
• Establish contact with claimants and helping them formulate strategies to obtain necessary
documentation and other support.
• Provide expertise in evaluating compensatory damage claims, including but not limited to property
damage, diminution of value, subsistence claims, damage to forests and vegetation, damage to
businesses, financial losses, and duplication of damages.
• Travel to damage sites to assess damage and evaluate losses.
• Investigate claim facts, including gathering facts and details on a claim. This may require looking into
various records, witness testimonies, pictures and videos of the event, and the damaged property.
• Analyze complicated information from various sources.
• Evaluate available coverage eligibility for compensation based on the established guidance and
• Resolve any questions and/or concerns that a Claimant may have.
• Prepare and process claim reports and develop claims packets based on an established process.
• Support other team members as needed.
• Prepare an objective evaluation of the claim for review and decision by the Authorized Official.
Inventory Management Specialist IC-11
• Utilize property accountability systems to conduct equipment inventory and monitor property.
• Issue necessary property to facility staff and ensure training is received on property accountability.
• Plan and coordinate administrative aspects of office moves and other facility improvements that
require coordination of property across multiple locations.
Supply Management Specialist IC-9
• Plan, organize, and coordinate all supply and inventory control support services functions and
• Assure that all aspects of ordering, receiving, disbursement and inventory are accurate for all
necessary supplies and equipment.
• Use property accountably systems and maintain effective control of all accountable property, to include
barcode entry and preparing property reports and correspondence as needed.
Public Affairs Specialist IC-9/11/12/13
• Spanish and English oral and written communication skills recommended.
• Research, write, and edit informational materials including talking points, news releases, factsheets,
presentations, reports, flyers, and brochures.
• Plan, develop, coordinate, and execute a comprehensive communication program for the claims office,
to include media and a wide variety of public relations activities.
• Gather, verify, coordinate, and disseminate communication materials and messaging on claims office
policies, procedures, and activity.
• Monitor media for accuracy and correction of information on claims office.
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• Coordinate inquiries from the public, media, and elected officials.
• Coordinate public engagement and outreach campaigns to promote understanding of claims office,
policies, processes, and documentation requirements.
Bring a current resume to the hiring fair on:
January 10, 2023
10:00am – 3:00pm MT
10 Courthouse Drive
Mora, NM 87732
Interviews may be conducted on site, or you may be asked to participate in an interview at a later
All applicants must be U.S. citizens, 18 years of age or older, and possess a high school diploma or
GED. Individuals will be required to pass a background investigation that includes finger printing
and credit check. Employees are also required to participate in mandatory direct
deposit/electronic funds transfer for salary payment.
You can also send your resume on or before January 12, 2023, to: fema-hermits-peak-
firstname.lastname@example.org OR scan the QR Code:
Federal Resume Writing Webinar
To help you prepare for the hiring fair, FEMA will be hosting a Federal Resume Writing webinar on
December 29, 2022, and January 3, 2023. You can register for this free webinar by clicking on the
or scanning the QR Code: